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Mobile Access
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Electronic Signature
Search
Archiving & Retention
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24/7 (Live Rep)
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OCR
Text Editor
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Batch Processing
Convert to PDF
Image Pre-processing
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Multiple Output Formats
Zone Selection Tool
Data Analysis
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Data Source Connectors
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Query Builder
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Machine Learning
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Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
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Email Integration
Interaction Tracking
IT Asset Management
Customizable Branding
Macros/Templated Responses
Real-time Chat
Multi-Channel Communication
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
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Remote Access/Control
Review Management
Review Request
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Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
Reporting/Analytics
Live Chat
Multi-Channel Communication
Chatbot
Multi-Language
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Pre-Configured Bot
Speech Recognition
Deep Learning
Convolutional Neural Networks
Document Classification
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ML Algorithm Library
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Neural Network Modeling
Self-Learning
Visualization
Service Desk
SLA Management
Mobile Access
Self Service Portal
Remote Control
Incident Management
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Procurement Management
CMDB
Customer Communications Management
Interactive Content
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Email Distribution
Batch Communications
On-Demand Communications
Personalization
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IVR
Call Routing
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Phone Key Input
Survey Management
Text to Speech
Voice Customization
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Configurable Alerts
Impact Scoring
Influencer Tracking
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Android
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iPhone / iPad
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Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Customer Experience
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Negative Feedback Management
Multi-Channel Data Collection
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Customer Segmentation
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Routing
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Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
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Analytics
Video Content
Gamification
Live Chat
Churn Management
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Collaboration
Full Text Search
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Discussion Boards
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Cataloging/Categorization
Decision Tree
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Scorecards
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Trend / Problem Indicators
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Learner Portal
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Built in LMS
Academic/Education
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Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction