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Enterprise Content Management
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Reporting/Analytics
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360 Degree Feedback
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Third Party Integration
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Canned Responses
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Linked Data Management
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Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
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Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
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Data Source Connectors
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Complaint Management
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Forms Management
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Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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Workflow Configuration
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Built-in Course Authoring
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
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Sentiment Analysis
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Content Syndication
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Gamification
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Full Text Search
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Cataloging/Categorization
Decision Tree