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Support
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OCR
Text Editor
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Multiple Output Formats
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Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
Analytics
Survey Management
Feedback Collection
Call Reporting
Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Mobile Access
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Electronic Signature
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Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Reporting/Analytics
Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
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Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Workflow Configuration
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Network Monitoring
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Interaction Tracking
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Customizable Branding
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Service Level Agreement (SLA) Management
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Document Storage
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Remote Access/Control
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Review Monitoring
Negative Feedback Management
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Deployment
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Data Entry
Abbreviation Detection
Data Capture and Transfer
Data Duplication
Data Entry Verification
Data Retrieval
Image Capture
Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Code-free Development
Contextual Guidance
For Developers
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Print Management
IVR
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Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Sentiment Analysis
Customer Engagement
Audience Segmentation
Competitive Analysis
Configurable Alerts
Impact Scoring
Influencer Tracking
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Dashboard
Training
Learner Portal
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Synchronous Learning
Certification Management
Simulation
Training Companies
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eCommerce
Documentation
Built in LMS
Not Offered
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Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
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Predictive Analytics
Negative Feedback Management
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Text Analysis
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Routing
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Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
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Gamification
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Churn Management
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Full Text Search
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Discussion Boards
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Cataloging/Categorization
Decision Tree
Business Intelligence
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Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics