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Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
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Taxonomy Classification
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Artificial Intelligence
Process/Workflow Automation
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Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
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Query Builder
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Machine Learning
Visualization
NLP
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Deep learning
Templates
ML Algorithm Library
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Complaint Management
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Forms Management
Social Media Monitoring
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
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Workflow Configuration
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Network Monitoring
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
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Service Level Agreement (SLA) Management
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Mis-Keyed Variation Detection
Phonetic Variation Detection
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Speech Synthesis
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Contextual Guidance
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Built-in Course Authoring
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
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Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
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Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
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Content Syndication
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Full Text Search
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Cataloging/Categorization
Decision Tree