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24/7 (Live Rep)
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OCR
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Convert to PDF
Image Pre-processing
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Multiple Output Formats
Zone Selection Tool
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Templates
ML Algorithm Library
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Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
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Network Monitoring
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Email Integration
Interaction Tracking
IT Asset Management
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Macros/Templated Responses
Real-time Chat
Multi-Channel Communication
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Review Management
Review Request
Social Sharing
Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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Virtual Personal Assistant (VPA)
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
Reporting/Analytics
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Contextual Guidance
For Developers
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Mobile Access
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Remote Control
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CMDB
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Android
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iPhone / iPad
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Customer Experience
Dashboard
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Negative Feedback Management
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Customer Segmentation
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Routing
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Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
Business Intelligence
Dashboard
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Ad Hoc Reports
Key Performance Indicators
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Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
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Learner Portal
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Simulation
Training Companies
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Webinars
Documentation
eCommerce
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Built in LMS
Academic/Education
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Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction