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Data Extraction:Disparate Data Collection
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Boolean Queries
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Language Detection
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Process/Workflow Automation
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Templates
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Forms Management
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Survey Management
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Complaint Classification
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Customer Complaint Tracking
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
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Churn Management
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Full Text Search
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Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree