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Support
24/7 (Live Rep)
Business Hours
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OCR
Text Editor
ID Scanning
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Reporting/Analytics
Customer Satisfaction
360 Degree Feedback
Analytics
Survey Management
Feedback Collection
Call Reporting
Complaint Monitoring
Live Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
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Workflow Management
Mobile Access
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Electronic Signature
Search
Archiving & Retention
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Content Lifecycle Management
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Version Control
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Data Mining
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Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
Dashboard
Reporting/Analytics
Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
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Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
Customizable Branding
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
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Document Storage
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Remote Access/Control
Review Management
Review Request
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Dashboard
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Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Deployment
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Data Entry Verification
Data Retrieval
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Contextual Guidance
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Interactive Content
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Personalization
Content Management
Template Management
Video Content
Multi-Channel Communication
Print Management
IVR
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Call Center
Call Logging
Call Recording
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Sentiment Analysis
Customer Engagement
Audience Segmentation
Competitive Analysis
Configurable Alerts
Impact Scoring
Influencer Tracking
Reputation Management
Trend Tracking
Dashboard
Training
Learner Portal
Mobile Learning
Synchronous Learning
Certification Management
Simulation
Training Companies
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eCommerce
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Built in LMS
Not Offered
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Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
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Analytics
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Negative Feedback Management
Multi-Channel Data Collection
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Text Analysis
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Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
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Communication Management
Community Management
Content Syndication
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Analytics
Video Content
Gamification
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Churn Management
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Content Management
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Full Text Search
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Discussion Boards
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Cataloging/Categorization
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Business Intelligence
Dashboard
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Performance Metrics
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Ad Hoc Reports
Key Performance Indicators
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics