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Multiple Output Formats
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Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
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Taxonomy Classification
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Artificial Intelligence
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Multi-Language
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Data Source Connectors
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Query Builder
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Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
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Complaint Management
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Forms Management
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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Case Management
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Email Integration
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IT Asset Management
Interaction Tracking
Macros/Templated Responses
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Service Level Agreement (SLA) Management
Document Storage
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iPhone / iPad
Data Entry
Abbreviation Detection
Data Capture and Transfer
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Decision Tree
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Key Performance Indicators
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Publishing / Sharing
Scorecards
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Learner Portal
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Synchronous Learning
Certification Management
Simulation
Training Companies
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Documentation
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Built in LMS
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management