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Live Chat
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Sentiment Analysis
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Text Analysis
Boolean Queries
Document Filtering
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Language Detection
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Taxonomy Classification
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Process/Workflow Automation
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Chatbot
Multi-Language
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For eCommerce
Virtual Personal Assistant (VPA)
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Data Source Connectors
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Query Builder
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Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
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Corrective Actions (CAPA)
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Interaction Tracking
Macros/Templated Responses
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Service Level Agreement (SLA) Management
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Text to Speech
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Phonetic Variation Detection
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Cataloging/Categorization
Decision Tree
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Scorecards
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Training
Learner Portal
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Certification Management
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Built in LMS
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Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
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Sentiment Analysis
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Predictive Analytics
Negative Feedback Management
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Routing
Archiving & Retention
Response Management
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Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management