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Customer Satisfaction:360 Degree Feedback
Social Media Monitoring:Audience Segmentation
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Canned Responses
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24/7 (Live Rep)
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OCR
Text Editor
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Convert to PDF
Image Pre-processing
Metadata Extraction
Multiple Output Formats
Zone Selection Tool
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Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
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Multi-Channel Communication
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Document Storage
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Remote Access/Control
Review Management
Review Request
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Dashboard
Sentiment Analysis
Response Management
Campaign Management
Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
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Virtual Personal Assistant (VPA)
Conversational AI Platform
Speech Synthesis
Sentiment Analysis
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Live Chat
Multi-Channel Communication
Chatbot
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Contextual Guidance
For Developers
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Pre-Configured Bot
Speech Recognition
Deep Learning
Convolutional Neural Networks
Document Classification
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ML Algorithm Library
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Self-Learning
Visualization
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SLA Management
Mobile Access
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Remote Control
Incident Management
Change Management
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Procurement Management
CMDB
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Interactive Content
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iPhone / iPad
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Abbreviation Detection
Data Capture and Transfer
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Customer Experience
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Text Analysis
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Whitelisting/Blacklisting
Data Recovery
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Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
Community Management
Content Syndication
Feedback Collection
Analytics
Video Content
Gamification
Live Chat
Churn Management
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Collaboration
Full Text Search
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Discussion Boards
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Cataloging/Categorization
Decision Tree
Business Intelligence
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Ad Hoc Reports
Key Performance Indicators
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Publishing / Sharing
Scorecards
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Trend / Problem Indicators
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Learner Portal
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Certification Management
Simulation
Training Companies
In Person
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Webinars
Documentation
eCommerce
Not Offered
Built in LMS
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction