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IT Project Management Software
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Customer Service
Workflow Management
Performance Metrics
Self Service Portal
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Live Chat
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Bug Tracking
Task Management
Workflow Management
Collaboration
Audit Trail
Backlog Management
Ticket Management
Automated Testing
Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance
Workflow Management
Task Management
No-Code
Mobile Access
Document Management
Access Controls/Permissions
Calendar Management
Compliance Tracking
Forms Management
Customizable Dashboard
Business Process Automation
Graphical Workflow Editor
Third Party Integrations
Workflow Configuration
Employee Engagement
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Performance Management
Negative Feedback Management
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Pulse Surveys
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Project Management
Task Management
Version Control
Content Management
Document Management
Contact Management
Calendar Management
Real Time Editing
Discussion Boards
Video Conferencing
Brainstorming
Business Performance Management
Dashboard
Budgeting & Forecasting
Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Strategic Planning
Ad hoc Analysis
Consolidation / Roll-Up
Qualitative Analysis
Quantitative Analysis
Scorecarding
Business Management
CRM
Project Management
Billing & Invoicing
Inventory Management
Employee Management
Financial Management
Marketing Management
Order Management
Performance Metrics
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Project Management
Resource Management
Collaboration Tools
Time & Expense Tracking
Client Portal
Customizable Templates
Portfolio Management
Agile Methodologies
Budget Management
Cost-to-Completion Tracking
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Traditional Methodologies
Knowledge Management
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Collaboration
Full Text Search
Self Service Portal
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Cataloging/Categorization
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Intranet
Content Management
Search
Calendar Management
Policy Management
Activity/News Feed
Blogs
Discussions / Forums
Knowledge Base Management
Wiki
Help Desk
Reporting/Analytics
Self Service Portal
Interaction Tracking
Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
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IT Risk Management
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Exceptions Management
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File Sharing
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Notes Management
Office Suite
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Cross Browser Testing
Load Testing
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Regression Testing
UI Testing
Web Testing
DevOps
Release Management
Dashboard
Approval Workflow
Policy Management
Portfolio Management
Prioritization
KPIs
Timeline Management
Troubleshooting Reports
Compliance
Risk Management
Version Control
HIPAA Compliant
Archiving & Retention
Process/Workflow Automation
Surveys & Feedback
Incident Management
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
ISO Compliance
OSHA Compliance
Sarbanes-Oxley Compliance
IT Project Management
Task Management
Resource Management
Time & Expense Tracking
Status Tracking
Issue Management
Portfolio Management
Milestone Tracking
Prioritization
Percent-Complete Tracking
Supports Scrum
Requirements Management
Bug Tracking
Product Roadmapping
Supports Agile
Testing / QA Management
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Online
24/7 (Live Rep)
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eCommerce
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Deployment
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Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad