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IT Project Management Software
Reporting:Scheduled / Automated Reports
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Qualitative Analysis
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Scorecarding
Business Management
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Billing & Invoicing
Inventory Management
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Self Service Portal
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Intranet
Content Management
Search
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Policy Management
Activity/News Feed
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Knowledge Base Management
Wiki
Help Desk
Reporting/Analytics
Self Service Portal
Interaction Tracking
Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
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Performance Metrics
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Response Management
Reporting
Drag & Drop
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Customizable Dashboard
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Financial Reporting
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OLAP
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Scheduled / Automated Reports
Quality Management
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Incident Management
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Compliance Tracking
Controls Testing
Environmental Compliance
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ISO Compliance
OSHA Compliance
Sarbanes-Oxley Compliance
IT Project Management
Task Management
Resource Management
Time & Expense Tracking
Status Tracking
Issue Management
Portfolio Management
Milestone Tracking
Prioritization
Percent-Complete Tracking
Supports Scrum
Requirements Management
Bug Tracking
Product Roadmapping
Supports Agile
Testing / QA Management
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Online
24/7 (Live Rep)
Training
eCommerce
Built in LMS
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Corporate/Business
Learner Portal
Mobile Learning
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Certification Management
Simulation
Training Companies
In Person
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Documentation
Not Offered
Deployment
Android
Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad