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Customer Service
Workflow Management
Performance Metrics
Self Service Portal
Surveys & Feedback
Social Media Integration
Live Chat
Queue Management
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Alerts / Escalation
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Email Management
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Supports Scrum
Team Management
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Compatibility Testing
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Reporting/Analytics
Access Controls/Permissions
Code Refactoring
Data Modeling
Debugging
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Issue Tracking
Project Management
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Dashboard
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Assignment Management
Escalation Management
Issue Auditing
Issue Scheduling
Recurring Issues
Bug Tracking
Task Management
Workflow Management
Collaboration
Audit Trail
Backlog Management
Ticket Management
Automated Testing
Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance
Workflow Management
Task Management
No-Code
Mobile Access
Document Management
Access Controls/Permissions
Calendar Management
Compliance Tracking
Forms Management
Customizable Dashboard
Business Process Automation
Graphical Workflow Editor
Third Party Integrations
Workflow Configuration
Employee Engagement
Benchmarking
Performance Management
Negative Feedback Management
Goal Management
Employee Recognition
Pulse Surveys
Collaboration
Project Management
Task Management
Version Control
Content Management
Document Management
Contact Management
Calendar Management
Real Time Editing
Discussion Boards
Video Conferencing
Brainstorming
Business Performance Management
Dashboard
Budgeting & Forecasting
Predictive Analytics
Ad Hoc Reports
Key Performance Indicators
Strategic Planning
Ad hoc Analysis
Consolidation / Roll-Up
Qualitative Analysis
Quantitative Analysis
Scorecarding
Business Management
CRM
Project Management
Billing & Invoicing
Inventory Management
Employee Management
Financial Management
Marketing Management
Order Management
Performance Metrics
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Project Management
Resource Management
Collaboration Tools
Time & Expense Tracking
Client Portal
Customizable Templates
Portfolio Management
Agile Methodologies
Budget Management
Cost-to-Completion Tracking
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Traditional Methodologies
Knowledge Management
Content Management
Collaboration
Full Text Search
Self Service Portal
Discussion Boards
Knowledge Base Management
Cataloging/Categorization
Decision Tree
Intranet
Content Management
Search
Calendar Management
Policy Management
Activity/News Feed
Blogs
Discussions / Forums
Knowledge Base Management
Wiki
Help Desk
Reporting/Analytics
Self Service Portal
Interaction Tracking
Customizable Branding
Real-time Chat
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Ticket Management
Workflow Configuration
Call Center Management
Network Monitoring
Alerts / Escalation
Automated Routing
Email Integration
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Service Level Agreement (SLA) Management
Vendor Management
Performance Metrics
Compliance Management
Self Service Portal
Audit Trail
Offboarding
Sourcing Management
Transaction History
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Risk Management
Auditing
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Alerts/Notifications
Risk Assessment
IT Risk Management
Internal Controls Management
Operational Risk Management
Business Process Control
Corrective and Preventive Actions (CAPA)
Exceptions Management
Legal Risk Management
Predictive Analytics
Reputational Risk Management
Response Management
Reporting
Drag & Drop
Forecasting
Customizable Dashboard
Data Source Connectors
Drill Down
Financial Reporting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Quality Management
Risk Management
Defect Tracking
Training Management
Compliance Management
Maintenance Management
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Audit Management
Corrective and Preventive Actions (CAPA)
Complaint Management
Document Control
ISO Standards Management
Supplier Quality Control
Productivity
Project Management
Task Management
Collaboration
Presentation Tools
File Sharing
Database Creation
Document Creation
Notes Management
Office Suite
Team Chat
Performance Testing
Benchmarking
Historical Reporting
Debugging
API Testing
Cross Browser Testing
Load Testing
Mobile Testing
Parallel Testing
Regression Testing
UI Testing
Web Testing
DevOps
Release Management
Dashboard
Approval Workflow
Policy Management
Portfolio Management
Prioritization
KPIs
Timeline Management
Troubleshooting Reports
Compliance
Risk Management
Version Control
HIPAA Compliant
Archiving & Retention
Process/Workflow Automation
Surveys & Feedback
Incident Management
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
ISO Compliance
OSHA Compliance
Sarbanes-Oxley Compliance
IT Project Management
Task Management
Resource Management
Time & Expense Tracking
Status Tracking
Issue Management
Portfolio Management
Milestone Tracking
Prioritization
Percent-Complete Tracking
Supports Scrum
Requirements Management
Bug Tracking
Product Roadmapping
Supports Agile
Testing / QA Management
Support
Business Hours
Online
24/7 (Live Rep)
Training
eCommerce
Built in LMS
Academic/Education
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Built-in Course Authoring
Corporate/Business
Learner Portal
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Certification Management
Simulation
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iPhone / iPad