Forest Call Handling

Forest Call Handling answers the phone on behalf of other businesses. Its UK-based receptionists take calls in the client's company name, follow set instructions and pass on messages by email or text, and the service scales from simple message-taking to a full virtual receptionist.

Products and services

• Telephone answering: calls diverted to its team, including round-the-clock cover.
• Virtual receptionist: a tailored front-desk service acting as part of the client's staff.
• Outbound calling: calls made to a client's customers on their behalf.
• Order taking and payment processing: handling orders and card payments over the phone.
• Diary management: booking and managing appointments.
• Holiday and temporary cover: short-term support when in-house staff are away.

Who it works with

It serves companies of every size and names car showrooms and estate agents among its sectors. Each client gets a dedicated account manager who reviews call patterns and suggests improvements.

Key facts

• Based in: United Kingdom
• Staff: every receptionist has at least two years of industry experience
• Setup: a unique DDI number lets clients divert landlines or mobiles to the team