Day Three

Day Three, which styles itself Daythree, is a digital-first business process services company working across Asia-Pacific. It combines contact centre staff with its own AI tools to run customer operations for brands and public bodies. The company says it has spent about a decade building this model.

What Day Three does

• Consulting and strategy: designing operating models and re-engineering business processes.
• Digital transformation: bringing new technology into client operations.
• Digital CX management: running customer service across channels, including contact centres.
• AI tool suite: in-house software for workforce engagement, omnichannel interactions and predictive dashboards.
• Data protection compliance: helping clients meet rules such as Malaysia's PDPA.

Who it serves

Global brands and government bodies in the region; examples include a government e-procurement contact centre and a luxury car brand in Malaysia.

Key facts

• Region: Asia-Pacific
• Team: more than 4,500 staff
• Experience: around ten years
• Commitments: publishes ESG, ethics and anti-corruption policies