Contact One Call Center

Contact One Call Center runs a round-the-clock telephone answering service from the United States, combining live virtual receptionists with automated call handling. It covers the whole of the USA and larger metropolitan areas in Canada, taking calls for businesses that cannot pick up every call themselves, whether after hours, at weekends or during busy periods.

What Contact One Call Center offers

• 24/7 answering service: live agents pick up calls day and night, take messages and pass them on to the client's staff.
• Appointment setting: receptionists book appointments on the client's behalf as calls come in.
• Lead capture: details from new enquiries are collected so that sales opportunities are not lost outside office hours.
• AI answering tools: automated call handling works alongside the human team.
• Bilingual answering: calls can be handled in more than one language.
• Call screening and secure messaging: calls are filtered and messages delivered securely.

Who it serves

The firm names law firms, property managers, chiropractors, medical practices, veterinary clinics, plumbers, air-conditioning and home maintenance contractors, and public-sector departments among the organisations that use it. It serves both small and large businesses.

Key facts

• Based in: United States
• Coverage: USA and major Canadian metropolitan areas
• Recognition: has received the Association of TeleServices Award of Excellence