FirstSource

FirstSource is an operations firm that designs, builds and runs customer and processing work for large companies. Its website describes one team handling strategy, technology and day-to-day operations under a single contract. It serves clients across banking, healthcare, communications and media.

Products and services

• Operating model redesign: rethinking how a client's operations, workforce and commercial terms are set up for AI-native work.
• Decision engines and agentic systems: building automated decision logic and AI systems that connect to a client's existing software.
• Customer operations: AI-native contact centre work across voice, chat and digital channels.
• Document and transaction processing: automating document, transaction and exception handling from start to finish.
• Data engineering and annotation: building the data pipelines and labelled datasets that AI systems need.
• Collections: AI-driven recovery work that aims to lift repayment while protecting customer relationships.

Customers and markets

Sectors served include finance and mortgage lending, health services, telecoms, media, technology and other diversified fields. Its website says more than 100 global businesses work with it.

Key facts

• Clients: more than 100 global businesses, as stated on its website
• Recognition: named by Great Place to Work in its 2026 list for women, and featured in a 2023 Bloomberg gender-equality index