EpiAnalytics, Inc.

EpiAnalytics Artificial Intelligence (AI) solutions support your business needs so you can derive more value from your existing data wherever it resides Our solutions are designed to increase sales, improve data quality, ensure compliance, and increase operational efficiencies

Our legacy VINoptions product, along with its AI and VIN data engineering capabilities, have been combined with our ChromeData 30-year vehicle data catalog to create a next-gen VIN decode ChromeData VIN Descriptions are the industry standard used to accurately identify and describe a vehicle based on its VIN

Our cloud-based AI enablement platform is designed to provide an intuitive, self-service user interface allowing a business user to organize, analyze and categorize free-form, unstructured, textual data Using AI and machine learning technology, we can integrate with your CRM and community platforms, including ServiceNow, Salesforce com (via the AppExchange) and Workplace, a Facebook community offering

Voice-to-Text Analytics: Conversational AI

EpiAnalytics delivers a best-in-class, real-time machine learning and text analytics solution for classifying transcribed audio in the same way a person would listen to a call or audio recording This highly scalable solution categorizes and scores calls to identify call types, customer insights, agent performance, and compliance risks

COST SAVINGS Saved nearly $800K in a matter of hours using text analytics to detect an issue that employees reported through their online community platform RETAINED TUITION Worked with a university to increase its revenue by nearly $9 8M in retained tuition by being able to meet the needs of its students more quickly and efficiently using an AI-based solution CALLS PROCESSED Enabled dealers to maximize appointments, optimize the sales and service experience, and quickly identify “at-risk” customers using voice-to-text analytics INCREASED AGENT PRODUCTIVITY Enabled a global organization to use text analytics and real-time automation to streamline its contact center’s email triage to reduce manual case reading and enhance routing, allowing its agents to focus more on customer care VOICE-TO-TEXT MINUTES PER MONTH Utilized EpiAnalytics Voice-to-Text Analytics to help companies automate call monitoring, reduce manual listening efforts, and make decision-making easier to improve customer satisfaction VINS PROCESSED PER WEEK Gain more accurate automotive information to automate "as-built" vehicle valuations and comparisons Identify trim, features, packages, and options are on a particular vehicle at the 17-digit VIN

Designed For The Business User EpiAnalytics offers a suite of proprietary state-of-the-art machine learning and natural language technologies

Our software unlocks the hidden value in unstructured data, helping enterprise decision-makers improve brand equity, increase revenue and reduce operational costs

Your customer data is valuable, but only if you can make sense of it The vast majority of data by itself isn’t useful to an organization EpiAnalytics makes your data better

AI Focused On The Intersection Of People And Computers Our machines process and analyze huge amounts of unstructured, natural language data to streamline and automate model building Our technology learns from your data, identifying patterns so you can reduce manual efforts and solve your unique business challenges

Only EpiAnalytics offers Integrated, real-time AI technology and advanced solutions that cuts through the noise of “dirty data” to expose meaning while automating results where you need it most – in the business processes where your data resides

Not sure what fits your needs?

Regardless of the source, EpiAnalytics brings complex NLP solutions and techniques to analyze data and help companies solve important business problems

What is Your Data Source? From surveys and emails to social media and call center data, EpiAnalytics takes your raw customer feedback and turns it into actionable intelligence for decision support and business workflow automation Read our case studies and client testimonials

We have the solutions you need.

Use more of your data to increase sales, reduce customer churn, enhance the customer experience, control employee attrition, provide early warning detection, and more