ContactPoint 360

ContactPoint 360 is a customer experience outsourcing business that helps large brands improve customer journeys through omnichannel support and multilingual service. Its work is delivered across several regions.

What ContactPoint 360 offers

• Omnichannel customer support outsourcing: support delivered across the channels a client's customers use.
• Multilingual customer experience solutions: customer experience services delivered in several languages.
• Hybrid shoring: support work split between the client's site, the company's own sites and home-based staff.
• Speech analytics and voice AI: tools that give insight into customer conversations and help improve service.
• Business process management: management and optimisation of business processes to improve customer experience and revenue.

Clients

The company says it serves brands across different industries that want outsourced customer support and advanced contact centre technology.

Key facts

• Locations: contact centres across North America, Latin America, Europe and Asia.
• Workforce: a talent pool that is not limited to one place, through work-at-home solutions and technology.
• Development: an in-house development team with expertise across various platforms and technologies.