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Augmented Reality Software

Acty

Remote video assistance software using augmented reality to guide on-site technicians and customers

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About Acty

Acty is remote assistance software from Icona Srl. A person on site, such as a client or junior technician, shows a fault through a camera while an expert watches and guides them from elsewhere.

Main features

  • Remote guidance: the expert directs operations live from a PC, phone, tablet or smart glasses.
  • 3D augmented reality instructions: drawn over what the on-site user sees.
  • Real-time translation: helps when the two people speak different languages.
  • Virtual assistant: an AI helper for consulting technical manuals.
  • Work Instructions: step-by-step procedures a technician can follow.

Who it serves

Companies that provide after-sales service and help desk support, and their field technicians and customers.

Key facts

  • Vendor: Icona Srl, an Italian software company
  • In business since: 1996
  • Related products: Service Qube, Deskoala and OneCall 247

Profile written by TrustList from the business's own published information, Oct 2026.

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