Interactive Media SpA

Interactive Media SpA is an Italian company that builds virtual conversational assistants for customer service. It marks thirty years of work, starting from telephone menu systems and moving to conversational AI that handles phone and web contacts.

What Interactive Media SpA offers

• AI voice agents — omnichannel self-service for contact centres.
• IVR replacement — replaces touch-tone menus with spoken conversation and routes callers to the right agent.
• PhoneMyBot — gives an existing chatbot telephone access, listed on the Genesys AppFoundry.
• IM.MIND — the company's application server for multimodal natural dialogue.
• Speech analysis — collects intelligence from customer conversations.

Who it works with

Contact centres in telecoms, banking and public bodies. Named clients include TIM Brasil, INPS and BNP Paribas group companies.

Key facts

• Experience: thirty years
• Core technology: natural language processing for voice and text