Helpware

About Helpware

Content Control and Verification

Helpware offers business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring

We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP)

Our expertise is back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA

We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation

Human in the Loop

Helpware provides creating both learning and experience models: Driving outcomes through fully integrated API human task support

Our start-up solutions include Digital Customer Service, Content Control and Verification, AI Operations, Back-Office Support, Microtasking, and Human in the Loop Expand team talent across all areas of customer engagement by joining your team with ours The results are the faster product to market expansions with a competitive advantage

Let’s chat about business process outsourcing for success

Executing Experience Beyond Expectation

Your onboarding manager helps you build your team using a proven project management approach (roadmap, recruit, process, train, and launch)

Your recruiting team combines sourcing and headhunting to interview, test, and curate your custom-tailored team

Your training team facilitates and builds training documentation with you and creates a certification plan with your team

Your custom team is 100% dedicated to you They are assigned a manager, and we continually monitor KPIs and goals

You are assigned a customer support manager to partner with you on continuous improvement and help you project manage your work and team

You can accelerate growth, level up production, increase efficiency, and improve your bottom line

OUR GREATEST ASSETS ARE

Since partnering with Helpware, the client has seen a boost in overall productivity and efficiency The team learns and works fast without compromising quality Their communicative and proactive attitude continues to pave the way for a long-term partnership

The Helpware team is enthusiastic, contentious, and action-oriented The team is highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience I am consistently impressed by their resilience, kindness, and caring, in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them, and I highly recommend Helpware as a customer support solution provider

The in-house team is happy with the quality of work and the customer service they've received Helpware has met all needs, while their readiness to take on all kinds of projects and execute everything on time made them a reliable partner