Helpware

Helpware is a business process outsourcer that serves high growth and technology companies. It handles customer interactions and back-office tasks, and through its divisions it also provides AI, data and product engineering services.

Services

• Customer support: call centre, answering service, chat, technical and email support.
• Content moderation and safety: content moderation, fraud prevention, abuse detection and profile impersonation monitoring.
• Data annotation: collecting, labelling and analysing image, video and text data, including natural language processing (NLP).
• Back-office operations: research, order processing, data entry, account setup and quality assurance.
• AI and technology services: AI product and implementation services, plus product discovery, cloud and DevOps work and custom software development through Helpware Tech.

Who it serves

High growth, new economy and technology companies, as well as organisations in regulated industries.

Key facts

• Divisions: Helpware CX, Helpware Tech and Helpware AI
• Work model: human in the loop, combining people with AI-powered tools