Oscar Manas, Pau Rodriguez, Saba Ahmadi, Aida Nematzadeh, Yash Goyal, Aishwarya Agrawal
At  European Chapter of the Association for Computational Linguistics (EACL),  2023

Choreographer: Learning and Adapting Skills in Imagination

Pietro Mazzaglia, Tim Verbelen, Bart Dhoedt, Alexandre Lacoste, Sai Rajeswar Mudumba
At  International Conference of Learning Representations (ICLR),  2023

Constraining Representations Yields Models That Know What They Don’t Know

João Monteiro, Pau Rodriguez, Pierre-André Noël, Issam H
Laradji, David Vazquez
At  International Conference of Learning Representations (ICLR),  2023

The ServiceNow Research leadership team provides guidance and support for our research teams

VP of Research Partnerships

Manager of Research Programs

We believe AI should be built responsibly

AI should be trustable and governed without compromise to fairness, ethics, accountability, and transparency

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We futureproof AI for all users

In equal measure, we innovate, research, experiment, and de-risk AI technologies to create compelling user experiences of the future and enable the last mile of enterprise digital transformation

ServiceNow Research Programs future-proof our AI in a rapidly advancing landscape

AI Solutions typically require models to be trained on vast amounts of labeled data, which is expensive and time-consuming to get
To solve this problem, ServiceNow’s Low Data Learning research focuses on how to efficiently train AI methods using just a few labeled samples, and a wide range of downstream tasks such as language understanding, computer vision, robotic automation, and learning workflows

Constant change is typical in everyday business
Many decisions are time-sensitive
Effective decision-making is what puts market leaders ahead
ServiceNow’s Human Decision Support research strives to push the boundaries of core AI capabilities, such as causality, forecasting, and planning, so ServiceNow users can make the right decisions at the right time

ServiceNow Research aims to advance AI technology that enables the next generation of Language User Interfaces with a focus on natural conversational human-computer interactions and AI-assisted programming

ServiceNow Labs study a dimension of AI aligned with the future needs of ServiceNow’s commercial offerings

AI has the potential to accelerate digital transformation across many industries, including financial services, telecoms, manufacturing, healthcare, and government
Our Emerging Technologies Lab aims to find, validate and drive the adoption of enterprise AI technologies that could improve the ways people work – moving research from lab to customer impact

The AI Trust and Governance Lab guides ServiceNow and its customers in their AI strategy and deployment via governance frameworks and applied research in trustworthiness

We make the world work better for everyone, together

Research partnerships across industry and academia support the global development of knowledge in AI and ensure that our contributions to ServiceNow are rooted in the most innovative approaches applicable to Enterprise AI

We are delighted to share our latest Open-Source projects, code, tools, and datasets
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