Dronn.com

Dronn.com began as a technology start-up supplying virtual, intelligent voice agents to improve contact centre work. Its current website, which presents the service as Dialo, describes voice AI agents provided as a managed service.

What Dronn.com offers

• Voice AI agents — automated agents that take part in real phone calls and connect to existing enterprise systems.
• Inbound call handling — routine support calls are answered and routed, with complex cases passed to live staff.
• Payments and card tasks — confirming payments, giving fee information, and blocking or activating cards.
• Outbound and follow-up calls — qualifying leads, renewing contracts and running satisfaction surveys.
• Call centre integration — links to platforms such as Genesys, Avaya and Asterisk, including telephone line routing.
• Analytics — dashboards built around a client's own measures, with the option to review individual calls.

Who it works with

Banks, insurers and other financial firms are named as current users.

Key facts

• Technology: speech recognition, a language model and speech synthesis, run by the company itself
• Open source: an infrastructure project released as OpenTalk