Cognigy

Cognigy is a conversational automation platform that large organisations use to automate service conversations with customers and staff. Its website now carries the NiCE Cognigy name and focuses on AI agents for contact centres. The platform can be run as a hosted service or installed on the customer's own premises.

What Cognigy offers

• Chatbots and virtual assistants — automated conversations across messaging channels and by phone.
• Voice AI agents — automated telephone conversations for contact centres.
• AI copilot for human agents — real-time coaching, automated wrap-ups, knowledge access and live translation.
• Visual builder — a graphical toolset that lets non-technical users and developers design and manage complex interactions.
• Language-model integration — adds large language models to intent and entity recognition.

Who it works with

Enterprises with service, marketing, sales and HR teams. The company says its client base includes many very large corporations, and its customer stories cover sectors such as automotive and energy.

Key facts

• Deployment: SaaS or on-premise
• Recognition: named a Cool Vendor in a 2018 Gartner report on conversational AI platforms