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Artificial Intelligence Company

Afiniti

AI company that improves contact centre routing, agent pairing and automation for large customer service operations

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About Afiniti

Afiniti is an applied artificial intelligence company focused on contact centres. It has worked for about 20 years on turning everyday customer interactions into measurable business outcomes. Its technology learns from past interactions and tests results against control groups.

What Afiniti offers

  • Afiniti Pairing — matches customers and agents in real time using AI decisions.
  • Afiniti Agents — AI agents that handle voice and chat conversations.
  • Afiniti Orchestrator — manages routing rules and service levels dynamically, with natural language input.
  • Afiniti Intelligence — analysis that replaces scattered data and ad-hoc reporting.

Who it works with

Contact centres of any size, on any platform, without needing to replace existing systems. Sectors include telecommunications and media, insurance, financial services, hospitality and healthcare.

Key facts

  • Experience: about 20 years in contact centre optimisation
  • Approach: outcome orchestration with control-group validation

Profile written by TrustList from the business's own published information, Oct 2026.

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