Khayal Consultants

Khayal Consultants is a Kuwait-based firm that has worked on brands and customer experiences since 1996. The business builds inspiring designs for brands and offers omni-channel services, with an approach it describes as strategic image alignment driven by understanding its clients. Its portfolio includes an interactive, responsive redesign of the Kuwait International Airport website in 2021, giving arrivals and departures information, and a new responsive website for the Central Bank of Kuwait aimed at improving the user experience. The firm has also worked on the Service Hero app. Over roughly 24 years the company states it has worked with more than 100 other organisations, including Gulf Bank. The site frames its history against the rise of internet browsers in 1996 and reflects on how the COVID-19 pandemic changed business models for many of its clients.