Cantina

Cantina is a consultancy made up of strategists, designers, engineers and project managers. It helps organisations shape and deliver new products, services and customer experiences, from early research through to working software. Its public case studies lean towards healthcare, financial services and member organisations.

What Cantina offers

• Customer research and insights: including ethnographic studies of members and users.
• Experience and service design: reworking journeys to remove friction for patients, customers and members.
• Innovation strategy: a structured method to help leaders decide what to build, plus a set of experience strategy cards for teams.
• Emerging technology builds: AI and machine learning, augmented and virtual reality, blockchain, IoT and voice interfaces.
• Financial services practice: experience work for banks, brokers and retirement providers.

Who it works with

Cantina names Labcorp, where it reworked the patient experience, satellite operator SES, and DCU, where it ran member research. Its financial services work includes Charles Schwab, Empower and Fidelity. Earlier projects include an AR boating app that records hazards and fishing spots, an anonymous peer support network and the EstateSpace platform for estate management.

Key facts

• Team: strategists, designers, engineers and project managers
• Specialisms: AI and machine learning, AR and VR, IoT, service design, voice UI