IT Link Solutions

IT Link Solutions builds field service management software for small and medium-sized businesses that send technicians out to jobs. Its web and mobile tools cover the path from booking a job to billing the customer on site, and it also takes on custom software projects.

Services

• Work orders and scheduling: tracking client details, job specifications and field staff, with real-time scheduling and forecasting.
• Dispatch and GPS routing: allocating workers to locations, automatic route mapping and live tracking of job sites, technicians and inventory.
• Technician mobile app: iPhone and Android app for on-site reports and staying connected with the office.
• Invoicing and inventory: billing on site from an iPad, purchase orders, parts and stock management.
• Customer updates and dashboards: visit notices by SMS, MMS, email or fax, plus KPI reports in charts.
• Cloud hosting: software delivered as a service on Microsoft Azure, with integration options.

Who it works with

Case studies cover plumbing companies (Skyboss), locksmiths (ALS Skynet) and home health care providers.

Key facts

• Platforms: web, iPhone, Android, iPad
• Hosting: Microsoft Azure