Grupo TI Mexico

Headquartered in Mexico, Grupo TI Mexico brings together IT consultancy and services. The group reports more than 25 years of supporting companies through digital transformation, and it describes its focus as technology that keeps business applications, infrastructure and security running in mission-critical environments.

Operation centres and delivery centres

Two operation centres in Mexico, with disaster recovery arrangements, run network operations, security operations and cloud operations for clients. Two delivery centres in Mexico run the service desk and the software factory and testing. Offices in India, Colombia, Guatemala, Costa Rica, the United States and Mexico give the group six locations in all, and it runs software and testing factories in several of them for application support.

SAP, Oracle and application support

SAP and Oracle consulting and support are core lines, offered for implementation and for ongoing running, so a client can use the same firm from the first project to day-to-day operation. Application support, known as AMS, covers levels from first-line IT service through to second-level technology support, and field support is also provided. Software quality assurance, test automation and performance testing sit alongside development.

Cloud, on-premise and migration services

The group handles both cloud and on-premise technologies and moves applications and data centres between them. Migration work is a particular focus, with a specialised migration service that moves applications between environments. Services also include colocation and data centre migration, support for cloud applications and implementation consulting. Digital transformation is a further line of work.

Certified standards and service model

The service model follows good practice integrated in ISO 20000 and ISO 27001, and the group operates to SOC 1 and SOC 2 controls. Its workforce includes certified staff and specialists across several technologies, which the group presents as the basis of its service quality.