Grupo Rhino

Apple repair from three Mexican branches

Operating online as iSupport Mexico, Grupo Rhino is a support business for Apple equipment, which it describes as a service and support center. The company says it has worked with the brand since 1990, following its products from early Macintosh computers through to current MacBook Pro laptops and the iPhone line.

Its branches are in Puebla, Cholula and the Cancun hotel zone, with a further location in the Morelos district of Cancun. The hotel-zone branch is aimed at visitors staying at nearby resorts who need quick help or same-day replacements. Each branch has technicians who work only on Apple hardware, using software the company says is normally available to Apple specialists. It states that this gives an accurate diagnosis and shorter waits for customers.

Repairs, parts and advice

Repair is the core of the business. Typical jobs include screen and battery swaps and flex-cable work on certain iPhone models. The company also says it repairs faulty components at component level, using microsoldering and powerful electronics microscopes. In its view, many faulty parts can be repaired and returned to service rather than replaced, which keeps the cost of a repair down. Repair work uses original parts that carry the manufacturer's warranty, the company says.

Beyond repair, the firm gives advice on Apple equipment and carries out software updates. It keeps spare parts for older Apple hardware, a service it links to its long history with the brand. The iPhone, iPad and iPod lines make up a large part of its current work, and it says it follows new Apple technology as it arrives.

Following a repair

Customers can follow a device through the repair process using the company's own system. The same system lets them see when a device has been received, approve quotes, ask for a call from a technician or book a visit for a device to be checked. The company also invites customers to contact it through WhatsApp for technician advice on repairs and branch locations.

Who uses it

The main customers are owners of Apple devices in and around the cities where the company has branches, along with visitors to Cancun. Because the business has worked with the brand for more than three decades, it presents itself as an established Apple repair option in Mexico rather than a general electronics shop.