GlowTouch LLC

Customer experience management, back-office processing and technology staffing are the services offered by GlowTouch LLC, a business process outsourcing firm founded in Louisville, Kentucky. The company describes itself as technology driven, and says it has helped many clients through digital transformation so that they connect better with their own customers.

Customer experience and contact center outsourcing

The company's contact center service puts agents in the position of experts on the client's business. The agents focus on resolving a customer's issue at the first contact, which the company says builds loyalty and trust and can turn customer care into a source of new sales. The company presents this as a way to treat support as a revenue center rather than a cost.

Data entry, data mining and document filing

The back-office services include data entry, data management and mining, and the indexing and filing of documents. The company describes this back-office work as part of its wider data and analytics offer.

Software engineers and app developers on demand

The technology side provides engineers, software developers and app developers. They can work alongside a client's in-house IT team or act as an extension of the client's own organization. The company also offers IT skills on demand, supplying technical staff as the work requires.

Network operations center management

The company runs network operations center services for clients, which means monitoring and managing the networks a business depends on. The site lists this as one of its uncommon capabilities, alongside its software work and its data analysis.

Centers on three continents

The company says it has centers on three continents, and its Indian operations are based in Mangalore, with the work carried out through its Diya Systems arm. Its website also lists the company's history, which includes growth from a Louisville base into software development and a larger operation in India.

Certifications and awards

The company is certified as a Minority Business Enterprise by the NMSDC and as a Women's Business Enterprise by WBENC. It is a signatory to the United Nations Global Compact. Its Indian subsidiary has been recognized with export awards and a local business excellence award, which the company cites as evidence of the quality of its software and IT-enabled services.