GlowTouch LLC

GlowTouch LLC is an outsourcing company that runs customer service, back-office and technology work for other businesses, and its website now says it has become UnifyCX. It has provided outsourced services for more than 20 years, with headquarters in Louisville and centres on three continents, including Mangalore and Bangalore in India through its Diya Systems arm.

What GlowTouch LLC offers

• Contact centre outsourcing — customer care agents trained on a client's business, focused on resolving issues at first contact.
• Business process outsourcing — data entry, data mining and management, and document indexing and filing.
• Technology outsourcing — software engineers and app developers who work alongside in-house IT teams.
• IT skills on demand — technical staff supplied as needed, including network operations centre management.
• Data analytics — analysis of customer and operational data.

Who it works with

It serves companies that want to outsource customer experience, back-office tasks or development capacity, and says its teams can act as an extension of a client's organisation.

Key facts

• Headquarters: Louisville
• Team: reached 1,600 employees, according to its company history
• Certifications: NMSDC Minority Business Enterprise and WBENC Women's Business Enterprise
• Commitments: signatory to the UN Global Compact