Etctech Global SDN BHD

Etctech is a web design and development company in Malaysia that describes itself as a one-stop provider for its market. It describes more than ten years of work in digital solutions, and that it takes on a wide mix of clients, from start-ups to large enterprises in many industries. Its own material puts the number of clients it helps at around 300 a year, and it says it has a team of more than 20 in-house developers. The firm presents each project as fully customised, building from scratch so that the functions and features are chosen for the client rather than taken from a standard package.

Websites and web applications

The core offer is website design and development, from simple, minimalist layouts to advanced, feature-rich sites. The company says it can build custom features such as loyalty programs, multi-level commission structures and booking tools. Its web work is aimed at sites that are professional, responsive across devices and easy to use, and it highlights its design team, which it says produces unique and visually appealing layouts.

Mobile applications and custom software

Branded mobile applications are built for individual businesses, and the firm also writes bespoke software that fits a specific business model. Its material refers to mobile development as one of its standard services, alongside the website and e-commerce work, and presents custom systems as the route to greater flexibility and scalability over time. Where the client's development contract says so, the client can hold full ownership of the website or application once it is complete.

E-commerce and online stores

Online shops are built to order for clients who want to sell directly to customers. The business describes e-commerce development as one of its most requested services, and it treats the store as part of a wider digital presence rather than a standalone product. Domain registration and hosting subscriptions can be arranged in the same engagement as the build, so the client deals with a single provider from the start.

A staged process from brief to launch

The firm sets out a five-stage process. It begins with research into the client's ideas and requirements, followed by a proposal presentation. Once that information is confirmed, the team presents a mock-up so the client can see the look and feel before work starts. After approval, development begins, with a weekly progress update to keep the client informed. The internal quality assurance team then tests the whole site and makes changes, and the client takes over for user acceptance testing with a training session. The site goes live after that, and the firm offers support and maintenance afterwards.

Support after launch

A trained support team handles enquiries and support cases after delivery, and the firm offers maintenance so that a site keeps running well after it goes live. The company frames its service as end-to-end, from the first conversation to a working system, and says its goal is to help each client reach the results it wants from its digital presence.