DVELP

DVELP is filed as a customer experience technology business, and its website presents the Sabio Group. The group focuses on customer service and contact centres, combining artificial intelligence with human insight. Its stored profile also mentions operations reaching into the Nordic region.

What DVELP offers

• Advisory and consulting — help defining what a better customer experience means for a given business.
• Cloud migration and implementation — moving contact centres to cloud platforms.
• Optimisation and performance — tuning existing customer experience platforms through small, steady changes.
• AI-powered service — virtual assistants, voice automation and language tools that handle routine enquiries before passing calls to staff.
• Salesforce consultancy — through a specialist sister business.
• Network and managed services — supporting contact centre platforms after launch.

Who it works with

Organisations with large contact operations. Published customer stories cover an airline, a health insurer and a telecoms provider, and it works with major contact centre platform providers such as Genesys.

Key facts

• Focus: customer experience and contact centres
• Regions: United Kingdom, Europe and the Nordic countries