Dispatch

Dispatch makes a software platform for enterprises that rely on networks of independent contractors to carry out service work in customers' homes and businesses. When a contractor accepts a job, the platform keeps the brand informed from acceptance through to sign-off. The aim is steadier service quality and a consistent experience for the end customer across the whole network.

What Dispatch offers

• Network management: onboarding of service providers, matching each job to the right person by skill, and combined reporting across the network.
• Real-time job visibility: live updates on service activity and status from the moment a job is accepted until it is completed.
• Contractor toolset: mobile and desktop tools for scheduling, routing and communicating with customers.
• Analytics: reporting on service quality and efficiency, with recommendations aimed at cutting operating costs.
• Integrations: connections to an enterprise's existing systems so it adds only what is missing.

Who it serves

Dispatch serves large service brands, including home warranty and home services companies; it cites work with Landmark Home Warranty and Flo by Moen. It also offers tools for service providers who want to grow their own businesses.

Key facts

• Product: field service dispatch software
• Scale: used to manage over 60,000 jobs a day, according to earlier material