Concepto Móvil

Concepto Móvil provides business communication software that lets companies talk to customers on the messaging apps they already use. It is based in Mexico and serves firms there and across Latin America, covering WhatsApp, Facebook Messenger, Instagram, RCS, SMS, email and voice.

What Concepto Móvil offers

• Conversational commerce — selling directly through WhatsApp, SMS and other messaging channels.
• Bulk messaging campaigns — personalised mass sends by SMS, RCS, email and voice, with real-time reporting.
• AI agents and chatbots — virtual assistants that answer customers around the clock in several languages and connect to CRM and inventory systems.
• Multi-agent inbox — one platform where staff and bots handle chats from WhatsApp, Messenger, RCS and more.
• User verification and notifications — one-time passcodes and transactional alerts over SMS, WhatsApp or RCS.
• Messaging APIs — APIs that add SMS, WhatsApp and RCS features to a client's own apps and software.

Who it works with

It serves companies that want to win, convert and keep customers through messaging, from marketing teams running campaigns to support teams handling enquiries.

Key facts

• Based in: Mexico
• Coverage: Mexico and Latin America
• Channels: WhatsApp Business API, SMS, RCS, Google Messages, Messenger, email and voice
• Language: Spanish