Cyara

Cyara customers get to the cloud 2X+ faster with higher quality & confidence

CX assurance for IVR, agent-based phone systems, and now chatbots, too

Reduce cost and/or increase revenue for every customer interaction Seize new opportunities by delivering customer journeys at pace Consistently remove the risk to delivering high quality customer interactions Drive engagement with key stakeholders to consistently deliver customer outcomes

283% ROI.

Payback in Less than 3 Months

283% Return on Investment. Payback in Less than 3 Months

Read Forrester’s in-depth report and findings on the total cost savings and benefits realized as a result of implementing Cyara solutions

Customer Smiles.

Delivered at Scale.

CX DISCOVERY & DESIGN

Automatically discover your existing IVR and chatbot pathways Collaborate with remote and in-house teams to design optimal customer journeys across every channel

Proactively monitor your contact center technology from the customer’s perspective to quickly identify issues — reducing risk of downtime and poor quality customer experiences

AUTOMATED CX TESTING & MONITORING

Increase productivity by automating functional, regression, and load testing of your voice and digital customer contact systems, from live interactions to IVR and conversational AI

Reduce the risk to your customer experience throughout your transition to any cloud contact center platform Keep your timelines on track and launch with zero defects

Cyara Assures over 5 Billion Consumer Relationships

3 out of 5

Most Valuable Global Brands

4 out of 5

Top Rated Health Insurance Companies Top Rated Car Insurance Companies Top Property Insurance Companies Most Valuable Tech Companies

HOW WE DO IT

A single customer journey depends on a complex set of technology working together With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems

Cyara identifies issues in how your customer experience applications perform, from the customer’s perspective, enabling you to find and fix potential problems before customers are impacted

WHY COMPANIES CHOOSE CYARA

Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology Easily test and monitor every system — IVRs, chatbots, even live voice interactions — with a user-friendly, no-code interface