abravo GmbH

abravo GmbH is a telephone secretarial and inbound call centre service provider operating in the sector since 2002. It runs on a work-from-home model for its staff and offers three main services: a telephone secretarial service called Officehelden, which answers calls, forwards them and arranges appointments on behalf of client businesses; an inbound telephony service for companies needing calls answered, orders taken and complaints handled; and a back-office service covering administrative and organisational tasks such as data management, order processing and appointment scheduling. Staff handling calls are trained to deal with enquiries professionally and with empathy, so that callers reach a consistent standard of service regardless of which of the three services they contact. The company describes its approach as flexible and cost-effective, allowing client businesses to focus elsewhere while calls and back-office work are handled on their behalf, and it highlights its staff's language skills as a feature of the service.