Lenati

Lenati was a customer experience consultancy and is now part of Concentrix Catalyst. For over a decade it helped very large companies design better ways to win, engage and keep customers.

What Lenati offers

• Strategy and design — planning customer journeys and the experiences within them.
• Experience platforms — building the digital platforms customers use.
• Digital and cloud engineering — software development and cloud work.
• Data and analytics — measurement of how customers behave.
• Automation and operations — tools that streamline business processes.
• Loyalty and connected membership — programme design and delivery.

Other solution areas include API management and security, enterprise modernisation and digital selling.

Who it works with

Industries listed are banking, finance and insurance, healthcare and life sciences, retail and consumer goods, technology and software, telecoms and media, and transport and logistics.

Key facts

• Current name: Concentrix Catalyst
• Focus: the customer life cycle, from acquisition to retention