Lenati

• Healthcare & Life Sciences
• Capabilities Strategy & Design eXperience Platforms Digital Engineering Cloud Engineering Data & Analytics Automation & Operations
• Solutions Loyalty & Connected Membership CX Transformation Enterprise Modernization API Management & Security Digital Selling Intelligent Automation
• Outcomes Customer Acquisition Customer Engagement Customer Retention Speed to Market Business Optimization
• Industries Banking, Financial Services, & Insurance Healthcare & Life Sciences Retail & Consumer Technology & Software Telecom & Media Transportation & Logistics

Lenati is now Concentrix Catalyst

We continue to work across the customer life cycle, from acquisition to engagement to retention, building stronger customer connections

INSIDE CONCENTRIX CATALYST, WE HAVE A GLOBAL FOOTPRINT AND UNLIMITED SCALABILITY

For over a decade, Lenati helped growing fortune 100 companies develop innovative and disruptive customer experiences Working across the customer lifecycle, from acquisition to engagement to retention, we enabled our clients to build stronger customer connections Inside Concentrix Catalyst, our team has a global footprint that enables us to scale solutions across strategy, design, and development using cutting-edge technology to deliver high-value experiences

• LEADERS IN LOYALTY Forrester Research ranked us the top firm for the strength of our current Loyalty services in The Forrester WaveTM: Loyalty Service Providers, Q3 2021
• As a leader in loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations

Forrester Research ranked us the top firm for the strength of our current Loyalty services in The Forrester WaveTM: Loyalty Service Providers, Q3 2021 As a leader in loyalty innovation, we’re inventing the science behind behavioral and emotional loyalty, helping clients keep pace with shifting customer expectations

• EXPERIENCE EXPERTS We reimagined the drive-thru customer experience for Starbucks, resulting in over $400 million in incremental revenue by taking the cafe experience outside
• This digital evolution enabled mass price changes, unified SKU management, daypart offers and streamlined menu management

We reimagined the drive-thru customer experience for Starbucks, resulting in over $400 million in incremental revenue by taking the cafe experience outside This digital evolution enabled mass price changes, unified SKU management, daypart offers and streamlined menu management

• STRATEGISTS AND DESIGNERS Bridge the gap between vision and outcomes with world-class strategy and design that elevates experiences to deliver results
• Our clients rely on us to design world-class experiences that differentiate and deliver

Bridge the gap between vision and outcomes with world-class strategy and design that elevates experiences to deliver results Our clients rely on us to design world-class experiences that differentiate and deliver

The strongest customer engagement programs don’t rely only on individual marketing touch points. They leverage the entire customer experience as a continuum for customers to deepen their relationship with the brand.

Head of Retail and Consumer

Five “loyalty truths” underpinning our status as a loyalty leader

EVP, Integrated Loyalty Solutions

Scenario planning for an uncertain future

Managing Director of Design

Predictions on the future of retail

• RETAIL & CONSUMER Bringing the membership experience to life

Bringing the membership experience to life

• HEALTHCARE Engineering a B2B loyalty strategy for major life science manufacturer

Engineering a B2B loyalty strategy for major life science manufacturer

• RETAIL & CONSUMER Starbucks enhances the customer experience

Starbucks enhances the customer experience

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