Lavender

TECHNOLOGY THAT TRANSFORMED THE AUDI SERVICE EXPERIENCE

How we designed a real-time intelligence platform for Audi to monitor and manage service quality

Outcomes: Platform development, data capture, staff development tools, real-time notifications, increased customer service, loyalty building

DATA SMARTS THAT REDEFINED HOW ST.GEORGE SELL CREDIT CARDS

How a new approach to targeting drove consideration in a declining market

Outcomes: Data analysis, product development, website development, customer engagement, targeted social and digital communication

A PLATFORM THAT HELPED SMES UNLOCK A COMMUNITY

How we helped American Express empower small businesses to learn from each other

Outcomes: Small business support platform, seminars, mentorships, tutoring workshops, content hub, tailored videos, social and digital comms

A GLOBAL, GAME-CHANGING LOYALTY PROGRAM

How we built an always-on acquisition, rewards and recognition platform for EB Games that gamers fell in love with

Outcomes: Data analysis & management, real-time reporting, product development, membership loyalty, community growth, marketing & retail automation

OUR FRESH TAKE ON CULTURAL TRENDS AND TECH

When advertising gets in your face

Your face is valuable, moisturise and protect it – then register your likeness while you still own the rights

Three theories to help you persuade and retain customers

Security is now your greatest asset

It may not be sexy, but long-term customer retention is going to depend on it

Five ways to craft more genuinely inclusive copy

25 YEARS OF PARTNERSHIPS

• Level 29, 25 Bligh Street, Sydney, NSW 2000 © 2023 CX Lavender We’re a full-service customer experience agency that grows businesses by helping them deliver more value to their customers

Over 25 years of CX understanding has taught us that, when you genuinely put people's interests first, you profit alongside them (talk about win-win)

It's a simple, proven methodology we call making stuff for people This approach has shaped our service offering, which includes in house research, digital, comms and product strategy, brand and creative development, digital experience design, technical development, and end-to-end optimisation

We help you implement your CX vision through these services, empowering you to leverage your data to deliver the world’s smartest customer experiences

We combine intelligent strategic, creative and technical thinking into every solution we craft Here’s a taste of some of the recent customer experiences we’ve created

• Westpac The campaign that made a nation more scam savvy