IT-Communications Vietnam Co., Ltd

IT-Communications Vietnam Co., Ltd runs outsourced contact centres from HCMC. Its agents handle calls and messages on behalf of client companies, and can also carry out sales and administrative work. It describes its management style as Japanese in quality, delivered at Vietnamese cost levels.

What IT-Communications Vietnam Co., Ltd does

• Contact centre outsourcing: customer support run for clients.
• Sales calls: recommending and selling client products.
• Back-office work: administrative tasks for client companies.
• Omnichannel platform: its own phone system joining social channels and telephone, with an AI virtual agent.
• KPI-focused operations: set up around each client's targets.

Who it serves

Companies wanting to avoid in-house recruitment, premises and system costs. Teams range from a single seat to over 100.

Key facts

• Based in: HCMC, Vietnam
• Languages: Vietnamese, Japanese, English, Chinese and Korean
• Information handling: stated procedures for customer data and trade secrets