Genpact

Genpact runs and redesigns business operations for large companies, now describing itself as an agentic operations company that pairs AI agents with process knowledge built up over more than 25 years. Much of its work sits in finance, accounting and risk.

What Genpact does

• Finance and accounting: outsourced and automated finance work, including accounts payable handled largely by AI agents.
• Agentic AI solutions: AI agents applied to everyday business processes, backed by process intelligence.
• Risk and compliance: services that help firms manage business and financial risk and meet regulatory rules.
• Data and analytics: analytics teams and process intelligence that turn data into decisions.
• Customer care: cloud-based omnichannel customer support.
• Technology and cloud: enterprise architecture, cloud and experience-led transformation work.

Customers and markets

Genpact serves large enterprises worldwide, with banking and consumer goods among its published examples. Case studies name Kraft Heinz, Penske, Cater Allen and Revol One Financial.

Key facts

• Process experience: more than 25 years
• Research: publishes studies on AI adoption, risk and finance