Expertrans BPO

Outsourced customer care and data entry for companies in Vietnam and Singapore come from Expertrans BPO, the business process arm of the Expertrans Global group. The arm draws on the group's wider language network when a client's project needs translation, voice work or media localisation.

Customer care handled for clients

The firm runs call centre work on a client's behalf, so the client does not need an in-house customer care team. Service is offered around the clock, and the company says its work is confidential. It states that its outsourcing solutions are backed by 24/7 service and full confidentiality, and that it has helped thousands of large brands expand internationally through its language and outsourcing offer.

Back-office data entry

Data entry outsourcing covers routine back-office handling of records for clients who prefer to hand this work to a specialist provider. It is one of the two core outsourced services, alongside the call centre.

Group support from translation and media teams

The wider group provides translation and interpretation for written and spoken work, and voice-overs, subtitling and dubbing for audio and video content. Clients of the BPO arm can draw on these services through the same group.

Scale, offices and staffing

The group reports about 120 team members and close to 5,000 vendors, and says it has delivered more than 124,000 projects for over 40,000 customers since 2005. It operates from Hanoi, Ho Chi Minh City and Singapore, and by its own account counts Fortune 500 and VNR500 companies among its clients.