COS Colombian Outsourcing Solutions

COS Colombian Outsourcing Solutions is a contact centre and business process outsourcing company, run from Bogotá. It runs operations centres in Colombia and Mexico and shapes each service around the client's process, pairing staff with technology built by its own development team.

What COS Colombian Outsourcing Solutions offers

• Omnichannel customer service — handling customer contact across several channels on behalf of client brands.
• Debt collection — managing overdue accounts from early reminders through to the legal stage.
• Human resources management — finding, hiring and administering staff for client roles.
• Sales and buyer experience — sales programmes aimed at repeat custom and brand loyalty.
• Health services support — special programmes for general health services, including case follow-up.
• In-house software development — tools that automate repetitive tasks so agents can focus on customers.

Who it works with

The company says its services adapt to any market and are built to suit each client's needs.

Key facts

• Based in: Bogotá, Colombia
• Operations centres: Colombia and Mexico