Central Research, Inc.

Central Research, Inc., known as CRI, is a management and solutions company that supports government agencies and, more recently, private sector customers. It draws on about 20 years of government work.

What Central Research offers

• IT services — infrastructure, help desk, software development and security assessment.
• Information security documentation — compliance paperwork for systems.
• Contact and call centre operations — staffed centres with telephony and systems in place.
• Financial services — including debt collection.
• Program support — FOIA and Privacy Act handling, acquisition support and records management.

Who it works with

Federal government customers first, plus commercial clients in the private sector.

Key facts

• Certifications: ISO 9001 quality management and ISO 27001 information security
• Standards held: FISMA compliance and PCI DSS
• Site note: its site also directs federal student loan borrowers to a servicing portal