Central Research, Inc.

• Commercial SolutionsIT ServicesOverviewIT InfrastructureIT Help DeskIT Security Assessment & ManagementSoftware DevelopmentInformation Security DocumentationContact & Call CenterOverviewFinancial ServicesOverviewDebt CollectionWith 20 years of government experience, CRI brings the same level of expertise, service and security standards to our customers in the private sector
• With 20 years of government experience, CRI brings the same level of expertise, service and security standards to our customers in the private sector
• Business UnitsGlobal Emergency ResponseSkyline Ultd, Inc

Talent and skills to help you achieve your organizational goals

Central Research, Inc. (CRI) brings value to its customers by being a trusted partner

and premier provider of innovative products and services

Contact & Call Centers

Put our experience and expertise on your toughest challenges

Manage and prioritize budget with cost-effective solutions Refocus internal resources on critical priorities Ramp up programs quickly and scale as needs change Vetted, skilled personnel and subject-matter experts

Delivering quality solutions with industry leading results

As a management and solutions integrator, we create innovative approaches and provide exciting services to meet client challenges by integrating the people, processes and technologies with a smart perspective of customer needs Our success reflects our ability to offer quality customized solutions in a client-focused environment Through our values-driven culture, we’re focused on providing a best-in-class outcome for our customers

Put your trust in a team of experts with decades of experience and certifications

Throughout our organization, CRI has qualified staff with the experience and knowledge to support your mission We go a step further to ensure our customers receive quality services and solutions by holding certifications in several key areas:

• ISO 9001: 2015 Quality Management Systems (QMS)
• ISO 27001:2013 Information Security Management Systems (ISMS)
• Federal Information Security Management Act (FISMA)
• Payment Card Industry Data Security Standard (PCI DSS) 3
• 2

Proven Results and Earned Reputation – Our Commitment to Your Success

Contact Center Operations Scalability

With our facilities, telephony, systems, and experienced personnel already in place, we have the capability to quickly meet tight timelines for contact center services CRI trained and re-allocated 100 employees within 36 hours of notice to fulfill a new contact center need for a federal client While the project was limited in scope, CRI was able to quickly make the transition and meet the special, ad hoc customer service center needs for the customer

Increasing Efficiency, Reducing FOIA Backlogs

Every year, government agencies receive thousands of Freedom of Information Act (FOIA) requests, and with the number only increasing, agencies often find themselves with a backlog of requests Without the help of companies like CRI, the government’s ability to respond to citizens would only grow longer CRI was able to process over 1,000 cases, including over 2 million pages, for one federal agency in less than a year That number exceeded the case processing goal by two-fold Our staff also effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% – surpassing the backlog reduction goal of 10%