Caribbean HR Solutions

Outsourced HR and payroll for employers in Jamaica

Operating from Jamaica, Caribbean HR Solutions provides HR outsourcing as a professional employer organisation. It works for businesses that want to hire in the Caribbean without setting up a legal entity of their own, and it presents itself as one of the more trusted employment agencies in the country. Its services cover recruitment, payroll, employee contracts and the compliance work that goes with them, so that a client can focus on the work the staff do.

Employer of record and payroll for overseas companies

As a professional employer organisation, the firm can take on employment on a client's behalf. It manages employee contracts, labour law compliance and tax filings, and it runs payroll for the people it employs. The company says this lets an overseas business build a nearshore team in the Caribbean from the first day, with the firm handling compliance, payroll, taxes and HR administration. The site also describes virtual HR services aimed at smaller businesses that need HR support without a full department.

The company says that moving roles such as customer support, accounting, IT and graphic design to a Jamaican team can reduce employment costs considerably. It describes its outsourcing services as a way to keep costs down while keeping service quality high, combining technology with what it calls professional service.

Support for business process outsourcing centres

A large part of the firm's work is with business process outsourcing (BPO) operators, the contact centres that handle customer service, sales and support for other companies. For new investors in that field, the firm offers a full set of support services. Its lead consultant, the firm says, has 20 years of experience working with contact centre organisations that entered the Caribbean market, including several large global operators. The firm also says it has helped many smaller BPO businesses open niche operations.

For centres that are growing, the firm supplies temporary recruiters who can fill short-term hiring needs, and training in customer service, sales and call handling for new hires, agents and team leaders. Its HR outsourcing service supports the wider operation so that the centre can keep costs low as its staffing changes.

Market entry research and site selection

Before a company enters the Jamaican market, the firm offers due diligence on the labor market, including compensation and talent strategy design. The client provides a job profile, and the firm tests whether the talent needed can be found locally. Site selection and incubation is a further service. The firm runs an in-house incubator that has served as a temporary home for several clients, letting them start with a small team while they look for larger premises. Management team recruiting, using the firm's recruiting network and headhunting service, is offered for senior leadership hires.