BigArena Fulfillment

BigArena Fulfillment takes over the logistics of online shops, from holding stock to sending parcels and handling returns. It runs seven warehouses in Europe and ships to 28 countries.

Services

• Order fulfilment: storage, batch packing, labelling and dispatch of e-commerce orders, with stock levels tracked in real time.
• Returns handling: receiving and processing parcels sent back by shoppers.
• Cross-docking: sending parcels on to other European countries without the shop holding contracts with several couriers.
• Fulfillment+: a service for shops entering new European markets that removes the need for local tax registration and bookkeeping.
• Warehouse software: BigArena WMS PRO, a system for running a warehouse.
• B2B wholesale marketplace: an online platform where traders across Europe buy and sell goods in bulk.
• Order confirmation and consulting: phone calls to confirm orders before dispatch, plus advice for new and established online sellers.

Who it serves

The firm works with online shops and brands at the start-up stage and at scale; it says more than 700 European brands use it. Clients quoted on its site describe using its warehouse network to open new markets.

Key facts

• Based in: Bulgaria
• Warehouses: seven in Europe
• Delivery reach: 28 countries
• Integrations: connects with shop platforms and a range of courier firms