Wengo

Wengo is an online consultation platform that puts people in touch with independent experts. Customers choose an adviser and speak to them by telephone, chat, video or written question. The service is aimed at individuals, and its experts also include professionals such as lawyers, accountants and psychologists.

What Wengo offers

• Expert consultations — paid advice sessions across a wide range of specialisms, from legal and tax to health and teaching.
• Expert matching — the site picks advisers who fit the question a customer types in.
• Customer reviews — ratings come from people who have used an expert, and the site states that it does not moderate them.
• Pseudonyms — customers may use a pseudonym during an exchange, and the conversation stays private between customer and expert.
• Expert network — independent professionals can join the platform to sell their services online.

Who it works with

Individuals seeking advice, and independent experts who want a platform for offering consultations. The site is written in French.

Key facts

• Based in: Paris, France
• Experts: a large pool, covering several hundred trades and specialties
• Consultations: over 10 million completed, according to the site
• Channels: phone, chat, email, audio and video