TicketGuardian

TicketGuardian is a technology company in the online payments and risk space. Its current website appears under the name Teak and offers refund and insurance products that sellers add to their checkout.

What TicketGuardian offers

• Smart Refunds — an optional product shown at checkout so customers can protect a booking.
• Friendly Insurance — claims-based cover paid out when a valid claim is made.
• Refund handling — a US-based team that deals with customer questions, claims and payouts for the seller.
• Integration — a lightweight API to embed the offers into an existing booking flow.
• Risk and compliance — licensed to manage consumer refund risk in the United States and Canada.

Who it works with

Online sellers of tickets, bookings, sports and entertainment, destinations and events, from local businesses up to publicly traded companies.

Key facts

• Licensed in: the United States and Canada
• Background: the team draws on experience in fraud, risk, insurance, finance and payments
• Insurance backing: A-rated insurance partners