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VoIP Software

Call Center Studio

Cloud contact centre software running on Google, with calls, chat and AI tools for customer service teams

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About Call Center Studio

Call Center Studio is web-based contact centre software that runs on Google's cloud. It lets customer service teams handle calls and messages from one screen, wherever the agents work.

What Call Center Studio offers

  • Inbound and outbound calls — calling with intelligent call distribution to the most suitable agent.
  • Omnichannel messaging — several channels on one platform, with AI chat to speed up replies.
  • AI automation — chatbots and automated flows that leave complex cases to human agents.
  • Reporting dashboard — real-time metrics for supervisors and agents over a chosen period.
  • API — a single interface for building messaging, voice and video features.
  • Business tool connections — links to other business applications.

Who it works with

Companies running call centre operations, including small and medium businesses. The vendor says more than 700 companies use its technology.

Key facts

  • Platform: Google cloud
  • Security: ISO licences and a round-the-clock security team

Profile written by TrustList from the business's own published information, Oct 2026.

What the business tells TrustList

Support hours
24/7 evidence sent
Delivery
SaaS (cloud) evidence sent

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